A while back I used Freenom (A domain registrar where you can get domains for a limited time, free) I tried to get domains using it and it didn’t work. I decided give up.
A while later I emailed them asking for my information to be deleted under the GDPR (Right to be forgotten), I got no response. I tried again, no response. Another email… no response. Yet another email… no response, at this point I had sent multiple emails from different email addresses and, got no response.
A company has 3 calendar months to respond to a request, I sent my first email in February 2022. Freenom is also based in the Netherlands, which is subject to the GDPR.
I have now submitted a formal complaint to my Data Protection Authority, I will receive a response from them within 3 months. This can have multiple outcomes;
- They can do nothing and use my complaint as a record of non-compliance from Freenom (I will most likely appeal this)
- They can make recommendations to Freenom on what to do.
- They will usually ask the organisation to do everything they can to explain how they have handled or processed your personal data as the law expects.
- Where they have significant concerns about an organisations ability to comply with the law, they can take regulatory action.
In summary, avoid Freenom all-together as, at the moment, they do not comply with the GDPR.
Note: Their Privacy Policy is also very hard to find.