Here is also their terms:
Email receiving/sending, ban on spam emails and sending of newsletters
7.1 Tutao has the right to limit the maximum size of emails to be sent to an appropriate size. If in the respective service description it is not stated otherwise, the max. email size is 20 MB.
7.2 The sending of emails is inadmissible if it is a mass-mailing to recipients without their consent and/or if it is a promotional email and consent of the recipient is not given even though this is required (hereafter referred to as spam). Proof of consent (see § 7 paragraph 2 UWG (Act Against Unfair Competition)) of each recipient rests with the customer.
7.3 The customer is prohibited to send more than 100 emails per hour per account or to send so-called paid emails or emails that advertise a referral system.
7.4 The customer is prohibited from the sending of bulk mailings (e.g. newsletters) via the system.
[Tuta Support | Tuta] under “I can’t access my account”
- Your account was suddenly suspended due to another reason: Some accounts are disabled due to a violation of our Terms of Service or due to our spam detection. If you think that we have made a mistake, please contact us in English or German. Please include the email address of your suspended Tuta account and send us the error message you see below the login form.
Free of charge accounts are deleted after an inactive period of six months. A regular login is necessary to prevent automatic deletion. We delete such accounts for security reasons and also to allow us to offer free of charge Tuta accounts at all. However, the email addresses of such deleted accounts may be taken over into another paid account and re-used as email aliases or additional user addresses if you still have the valid login credentials.
To re-use the email address of the inactive account
- You need to create a paid email account (or use any paid Tuta account you already have as the target account).
- Login to your lost account.
How can we help you?
Do you delete inactive accounts / recycle email addresses?
A deleted email address (also if it is an alias) will not be recycled for security reasons. There must be no possibility that someone else is able to register your previously used email address, and then, by accident, receive a confidential email that was meant for you.
Free of charge accounts are deleted after an inactive period of six months. A regular login is necessary to prevent automatic deletion. We delete such accounts for security reasons and also to allow us to offer free of charge Tuta accounts at all. However, the email addresses of such deleted accounts may be taken over into another paid account and re-used as email aliases or additional user addresses if you still have the valid login credentials.
To re-use the email address of the inactive account
- You need to create a paid email account (or use any paid Tuta account you already have as the target account).
- Login to your lost account.
- Click on ‘Help’ as you can see in the screenshot above.
- Enter the ‘Target account address’ (and - if you enabled two-factor authentication - the recovery code of the lost address).
Then you can add the lost address(es) as an alias (or user) to the target email account. We call it merging of addresses.
