My main desktop browser is set up to forget on exit, but the extension always kept me logged in, locking itself behind a pin.
Beyond that one extension, I wasn’t logged into Proton on my computer.
The problem, I feel, is that I only partially committed my account password to memory.
That, and Proton’s weird response to my situation.
They responded almost immediately after my initial report. I typically defer to the mobile apps, so their suggestion of a ‘signed-in reset’ was never a viable option. Nor is ‘device-based recovery’… And recovery codes/TOTPs aren’t an option either because the ‘forgot password’ option on the login page asks not for a token or a code, but a twelve word recovery phrase that I have no recollection of ever setting up.
I’ve sent three follow up emails—the most recent asking if anyone was working on a solution to my issue—to customer service at Proton, with no further reply.