Honestly the reason I stopped playing multiplayer games (mainly Overwatch) was because I was tired of being berated and harassed by people in voice chat. I could have turned voice chat off but you kind of need to use it in a team based game.
I would report as many people as possible but literally every person would never face any consequences.
Personally I don’t really expect any privacy when playing online games, so I know that everything I am saying could potentially be recorded. I think that after you report someone it should share a recording of the last match’s voice chat. That way the context of the match and the conversations can be deduced by a moderator. I feel like when you start using AI to transcribe stuff it’s possible it can make a mistake and falsely ban someone.
Voice chat should be for constructive team work not yelling racist and bigoted remarks at people.