Some form of moderation on social platforms is always necessary. However, that doesn’t need it needs to come at the expense of privacy. These systems should be implemented in ways that protect user privacy and only hold on to user recordings if they are flagged or reported and delete them once moderation decisions are made. These companies should also work to make sure any Artificial Intelligence implemented produces accurate results with little error, without compromising user privacy.
As for MW2, as someone who has been playing the game for many years, I have to say that the COD lobby stereotype isn’t just a meme. Almost (maybe 70%) every game I have been, somewhat less in the newest versions of the game, have contained at least one person who was overtly using slurs in derogatory and purposefully offensive ways. Activision been notoriously bad at moderation for many years, with to little bans going to the players who deserve it and false bans still occurring at a pretty high rate. Without getting into politics, it is pretty objective to say that players who purposefully verbally harass or abuse other players, especially with derogatory or offensive language deserve to have some form of moderation action against them. (Such as a temporary mute, which encourages players to stop.)